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Company Overview

Lalamove connects businesses and individuals with local drivers for urban logistics needs. Multiple Asian markets adopt their services for same-day deliveries and item transfers. Customers request motorcycle couriers or larger vehicles via a mobile application. Partners track shipments through unique numbers assigned upon booking confirmation. Real-time location sharing occurs through digital links accessible to both senders and receivers.

Regional operations in Malaysia and the Philippines prioritize quick deliveries for e-commerce and retail sectors. System algorithms match orders with nearby riders based on cargo size and route efficiency. Users receive automatic alerts when dispatched drivers approach pickup or drop-off points. Technical glitches causing delayed updates get flagged for immediate resolution by support teams.

Services

The platform lets users monitor motorcycle couriers through live GPS updates on interactive maps. Customers share tracking links via messaging apps to keep recipients informed about delivery statuses. A companion application displays estimated arrival times and rider contact details for direct coordination. Users report stalled shipments through in-app buttons, triggering automatic rider notifications.

In the Philippines, motorcycle fleets handle time-sensitive documents and small parcels across dense metropolitan areas. Teams analyze historical data to predict potential delays caused by traffic or weather disruptions. Payment summaries and service fees display transparently before confirming bookings. Customer support centers address issues like broken tracking links or unresolved delivery exceptions.

Contact

For assistance, visit Lalamove’s regional websites or access support through these channels:

  • Malaysia:
  • Phone: +603 9212 0607
  • Email: [email protected]
  • Address: Unit 9-3, Q Sentral, Jalan Stesen Sentral 2, Kuala Lumpur
  • Philippines:
  • Phone: +632 7958 0465
  • Email: [email protected]
  • Address: 12F Philam Life Tower, Paseo de Roxas, Makati City
  • Hong Kong (Global Headquarters):
  • Phone: +852 3703 5311
  • Email: [email protected]
  • Address: 10/F, Kai Tak Factory Building, 77 How Ming St, Kwun Tong

The Indonesian portal (https://www.lalamove.com/en-id/how-it-works/) provides localized service guidelines and pricing policies. For unresolved technical issues, regional offices coordinate directly with riders and clients.

This overview describes logistical coordination tools without endorsing specific providers. It highlights operational transparency, automated notifications, and regional adaptability while maintaining neutrality.