Shadowfax Courier Technologies Tracking

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Contact Information

CITY: Bengaluru

Phone Number: +91 80 6817 2518

Email Address: [email protected]

Head Office:  1st floor, Appek Building, 93/A,4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka – 560095

Main Website Link: https://www.shadowfax.in/

Similar Courier: V-Xpress Courier Tracking

Shadowfax Courier Logistics India

It is a crucial component of their logistics offerings, providing customers with real-time visibility and control over their shipments. This system enhances the transparency of the delivery process, allowing customers to know the exact location of their packages at any given time. In 2015, It began as a last-mile food delivery service, delivering over 10,000 orders per day within a year.

This initial success set the foundation for their future growth and expansion. By 2016, they launched slot delivery and a 3-hour service to improve partner utilization and introduced new categories such as grocery, pharma, and meat. In 2017, It started e-commerce reverse logistics with same-day pickup, acquired Nuvoex, and became the leader in reverse logistics.

This acquisition strengthened their position in the logistics industry and expanded their capabilities. By 2018, they began offering last-mile services to e-commerce players, increasing order density to enhance partner earnings. Their superior delivery quality and cost leadership created a competitive advantage, attracting more business clients.

In 2019, it pivoted to build an end-to-end supply chain via backward integration, becoming a leading one-stop logistics solution provider for inter and intracity deliveries. This strategic shift allowed them to offer more comprehensive logistics solutions. During the COVID-19 pandemic in 2020, it delivered vaccines and oxygen concentrators to customers’ doorsteps and announced a COVID-19 care program for its delivery partners.

This expansion significantly enhanced their logistics network and efficiency. By 2022, Shadowfax developed a state-of-the-art, high-speed network and rapidly expanded to over 1,700 delivery centres. This growth enabled them to handle a higher volume of deliveries and improve service speed

Services

Continuous Tracking

Customers can see the precise location of their packages at any given time thanks to this technology, which increases transparency. The easy to use interface gives nitty gritty updates and assessed conveyance times, decreasing vulnerabilities. Customer confidence and satisfaction with their logistics solutions are significantly enhanced by this service. 

Last-Mile Delivery

Their initial focus was on food delivery, but they have since added groceries, pharmaceuticals, and meat to their offerings. Their broad conveyance organization and upgraded courses take into consideration opportune and dependable assistance. This ability is vital for fulfilling the needs of online businesses and hyperlocal organizations.

Response to a Pandemic

During the Coronavirus pandemic, it conveyed antibodies and oxygen concentrators to clients’ doorsteps. They likewise sent off a Coronavirus care program for their conveyance accomplices, exhibiting their obligation to social obligation. Their capacity to respond to pressing requirements and support public health initiatives was highlighted in this response.

Expansion of Infrastructure 

In recent years, it infrastructure has grown significantly. They have constructed 1 million square feet of sortation capacity in over 35 crucial Indian locations. Their capacity to handle increased delivery volumes and service efficiency are enhanced by this expansion. Their expanding logistics network is supported by their extensive infrastructure.

Market dominance

Over the course of the past five years, it revenue has increased by 30 times in the e-commerce industry. They have also increased their market share by two times in the past year. They are a preferred logistics partner for numerous e-commerce and hyperlocal brands due to their cost leadership and superior service quality. This development highlights major areas of strength for them position.

Core Values of Shadowfax Courier

Customer Orientation

These are known for building strong relationships and providing excellent customer service. Their business ecosystem is centered on the customer. They center around understanding client needs and giving fitted answers for address those issues actually. Their dedication to ensuring the satisfaction of their clients drives their innovation and continuous improvement. 

Innovation

A never-ending chain of original concepts aimed at revolutionizing the industrial landscape through robust logistic solutions is the driving force behind this. They focus on development in all parts of their tasks, from innovation to processes. They are able to stay ahead of the competition in the logistics industry and offer cutting-edge solutions to their customers thanks to this focus on innovation. 

Empathy

They can anticipate other people’s needs, anxieties, and pain points and make genuine efforts to address them as a result. They build trusting relationships with their partners and clients by comprehending and empathizing with them. Their services are both effective and focused on the needs of their customers as a result of this sympathetic approach.

Integrity

It is a morally upright organization that places ethics above all else. As India’s most believed planned operations brand, they focus on moral practices in each part of their business. As a result of their dedication to honesty and transparency, they can build trust with their partners and customers. Their success and reputation are fundamentally based on this ethical foundation.